Frequently Asked Questions (FAQ)

At Harry's Cleaning, we know that choosing a reliable and professional exterior cleaning service comes with many questions. Whether you're curious about our services, pricing, or booking process, we've compiled a list of the most frequently asked questions to help make things easier. If you don’t find the answer you’re looking for, feel free to get in touch!

1. What services do you offer?
Harry's Cleaning specializes in exterior cleaning services, including window cleaning, gutter clearing, fascia and soffit cleaning, pressure washing, soft washing, and conservatory roof cleaning.

2. How do I get a quote?
We provide quotes based on photos of your property. Simply send clear images of the areas you need cleaned via our website, email, or WhatsApp, and we’ll provide you with an accurate estimate.

3. Do you need to visit my property for a quote?
No, we don’t visit properties for quotes. We request photos from customers to assess the work required and provide a fair price.

4. What areas do you cover?
We are based in Uckfield, East Sussex, and primarily cover a 7-mile radius. However, we may travel further with an additional service charge.

5. How can I book a service?
You can book a service by contacting us through our website, phone, email, or WhatsApp. We’ll confirm availability and schedule a suitable date for your cleaning.

6. Do you offer regular window cleaning?
Yes, we offer both one-off and regular window cleaning services. Our regular schedules typically run on a 4-week or 8-week basis.

7. What payment methods do you accept?
We accept bank transfers, cash, and card payments. Details will be provided upon booking.

8. Do I need to be home for the service?
No, as long as we have access to the areas that need cleaning. If we require access through a locked gate, please let us know in advance.

9. Do you clean in all weather conditions?
We work in most weather conditions but may reschedule in extreme cases such as high winds, heavy rain, or snow for safety reasons.

10. Do you offer commercial cleaning services?
Yes, we provide exterior cleaning services for both residential and commercial properties, including offices, shops, industrial buildings, and gyms.

11. How often should gutters be cleared?
We recommend clearing gutters at least once a year to prevent blockages and potential water damage.

12. What products do you use for cleaning?
We use professional-grade, eco-friendly cleaning solutions that are safe for your property and the environment.

13. How can I contact you?
You can reach us via our website, phone, email, or WhatsApp. Visit our Contact Us page for details.

14. What happens if I’m not happy with the service?
Customer satisfaction is our priority. If you have any concerns, please contact us within 24 hours, and we’ll do our best to resolve the issue.