Harry’s Cleaning – Terms & Conditions

Welcome to Harry’s Cleaning. We are committed to providing professional, reliable, and high-quality cleaning services. These Terms & Conditions govern the relationship between Harry’s Cleaning and our clients to ensure transparency and satisfaction. By using our services, you agree to the terms outlined below.

1. Applicability

These Terms & Conditions apply to all residential and commercial clients using Harry’s Cleaning services.

2. Agreement to Terms

By booking our services, you confirm acceptance of these Terms & Conditions.

3. Business Name

These terms apply to services provided under the Harry’s Cleaning brand and any associated trading names.

4. Cancellation & Rescheduling Policy

  • Standard Notice: Clients must provide at least 7 days’ notice to cancel or reschedule a service.
  • First-Time Exception: We waive cancellation fees for first-time cancellations if at least 24 hours’ notice is provided.
  • Charges: Failure to provide adequate notice may result in a 50% service fee.
  • Contracts: Commercial clients with fixed-term contracts will be charged for the remaining contract value if terminated prematurely.

5. Quotations & Pricing

  • Quotations are based on the agreed frequency and scope of services.
  • Adjusting the service frequency or scope may result in a price adjustment.
  • Transparent Pricing: All quotes include VAT (where applicable) and are free from hidden fees.

6. Satisfaction Guarantee

We stand by our work! If you are not satisfied with the service provided, contact us within 48 hours, and we will return to resolve the issue free of charge.

7. Weather Conditions

Our services are carried out in most weather conditions. However, cleaning may be postponed in cases of:

  • Heavy rain
  • High winds
  • Electrical storms
  • Snow

We will notify clients of rescheduled appointments as soon as possible.

8. Environmental Commitment

Harry’s Cleaning is committed to environmentally responsible practices:

  • Eco-Friendly Products: We use biodegradable cleaning solutions to minimize environmental impact.
  • Waste Management: All waste is responsibly disposed of, adhering to regulatory guidelines.

9. Liability

Harry’s Cleaning accepts no liability for:

  • Damages caused by pre-existing structural or decorative defects, such as loose fittings or fragile materials.
  • Decorative window bars or trims becoming dislodged during cleaning unless caused by negligence.

10. Access Restrictions

  • If access to any part of your property is restricted, we will clean accessible areas and charge 75% of the total cost.
  • For safety reasons, we cannot move heavy items, such as furniture or equipment, to gain access.

11. Payment Terms

  • Residential Clients: Payment is due within 7 days of the invoice date.
  • Commercial Clients: Payment is due within 30 days of the invoice date.
  • Late payments exceeding 21 days will incur a 10% late fee, and services may be suspended until payment is received.

12. Direct Debit Payment (GoCardless)

For regular window cleaning customers, we encourage signing up for GoCardless for seamless payments.

  • Payments are collected 3–5 days after cleaning.
  • No Clean, No Payment: Payments are only processed after services are completed.

13. Scheduling & Notifications

  • Clients will receive appointment reminders via SMS or email 48 hours before service.
  • Specific times cannot always be guaranteed due to weather, traffic, and other factors.

14. Loyalty & Promotions

  • Loyalty Rewards: Earn points for every service, redeemable for discounts or additional services.
  • Promotions: All promotional offers are subject to specific terms, which will be provided at the time of the promotion.

15. Bespoke Risk Assessments

Certain jobs may require tailored Risk Assessments and Method Statements (RAMs). If necessary, this will involve:

  • An additional site visit.
  • A fee for creating bespoke documentation.

16. Decorative Bar Disclaimer

We accept no responsibility for decorative window bars or trims falling or becoming loose, provided they were properly installed before our service.

17. Achieving Optimal Results

Some cleaning services may require multiple visits to achieve the best results. We appreciate your patience during this process.

18. Amendments

Harry’s Cleaning reserves the right to amend these Terms & Conditions without prior notice. Updates will be published on our website.

Contact Us

Have questions about our Terms & Conditions? Get in touch!
📱 Call Harry: 07493 440479
📧 Email: info@harrys-cleaning.com

At Harry’s Cleaning, we are committed to delivering exceptional service with integrity, professionalism, and transparency. We’re Here to Help! 🧼✨