At Harry's Cleaning, we've recently updated our Terms & Conditions to make them clearer, more transparent, and easier to understand.
These updates are designed to set clear expectations for both our customers and our business, helping us continue to provide a reliable, professional service while avoiding misunderstandings.
For most of our existing customers, very little will change. However, there are a few important updates that we'd like to highlight.
A New Three-Clean Commitment for Regular Customers
Joining our regular window cleaning rounds are now asked to commit to a minimum of three cleans. If the service is cancelled before the third visit, the final clean will be charged at our standard one-off rate.
This allows us to continue offering competitive pricing without expensive first-clean charges.
Upfront Payment for New One-Off and Ad Hoc Jobs
One of the biggest changes is that payment is now required in advance for all new one-off and ad hoc work.
This includes services such as:
- Exterior window cleaning
- Gutter clearing
- Fascia and soffit cleaning
- Conservatory roof cleaning
- Solar panel cleaning
Unfortunately, like many small businesses, we've experienced an increase in late payments and unpaid invoices over recent years.
Requiring payment before work is carried out protects the business, secures your booking, and allows us to spend our time delivering great service rather than chasing outstanding invoices.
Existing Regular Customers
There are no changes to how our existing regular customers pay. Payment will continue to be due after each clean in accordance with our payment terms.
As a small local business, healthy cash flow is essential. Prompt payment enables us to invest in our equipment, vehicles, insurance, training, and the ongoing improvements that help us provide the highest standard of service.
While the vast majority of our customers pay promptly, we are exploring the option of asking customers with a history of persistent late payments to switch to GoCardless Direct Debit.
GoCardless only collects payment after your clean has been completed, making it a simple, secure, and convenient way to ensure payments are made on time while reducing the need for payment reminders.
Seven Days' Notice for Cancellations
Our schedule is often fully booked several weeks in advance.
If you need to cancel or rearrange an appointment, we ask for at least seven days' notice. This gives us the opportunity to offer your appointment to another customer.
Appointments cancelled on the day of the clean may still be charged in full, as it's rarely possible to refill the time we've reserved at such short notice.
Please Make Sure We Can Access Your Property
To complete your clean, we need safe access to every area that has been booked.
If rear access isn't available when we arrive, we'll clean everything we can reach, but the full appointment charge will still apply. The time allocated to your property has already been reserved, and we may not be able to return until your next scheduled visit.
Leaving gates unlocked or arranging access before we arrive helps us complete your clean in one visit.
We Clean in Most Weather Conditions
One of the questions we're asked most often is whether we still clean when it's raining.
The answer is yes.
Our purified water window cleaning system works perfectly well in light rain and delivers the same spotless finish once the glass has dried.
We will only postpone work if weather conditions make it unsafe to do so, such as during high winds, thunderstorms, heavy snow, or icy conditions.
Our 48-Hour Satisfaction Guarantee
We take pride in every clean we carry out.
If you're unhappy with any aspect of our work, simply let us know within 48 hours and we'll return to rectify the issue free of charge.
Your satisfaction is extremely important to us, and we always want you to feel confident recommending Harry's Cleaning to family and friends.
Clearer Information About Liability
We've expanded our Terms & Conditions to better explain what we're responsible for and what falls outside our control.
For example, we cannot accept responsibility for pre-existing damage, failed window seals, loose fittings, deteriorated frames, or defects that existed before work commenced.
If there's anything you'd like us to be aware of before we begin, simply let us know and we'll be happy to discuss it.
Why We've Made These Changes
Our updated Terms & Conditions aren't about making things more complicated. They're about being open, transparent, and ensuring everyone knows what to expect.
Clear policies help us provide a better service, reduce misunderstandings, and allow us to focus on what we do best: delivering reliable, professional exterior cleaning across East Sussex.
We'd like to thank all of our customers for their continued support. Your loyalty allows us to keep investing in better equipment, improved systems, and the high standards that Harry's Cleaning is known for.
If you'd like to read our updated Terms & Conditions in full, they're available on our website. If you have any questions, please don't hesitate to get in touch. We're always happy to help. T&Cs
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